Previous incidents

We have resolved the issue affecting access to files and inquiry forms. All files remain intact and should now open without any errors, including those previously impacted. We will continue to monitor the system to ensure everything remains stable.

The issue preventing some users from accessing their projects has been resolved. All projects are now accessible as usual, and we can confirm that no data was lost.

Thank you for your patience while we worked to fix this issue!

All AI features are now fully operational, and missing summaries have been restored.
If you still have missing project or meeting summaries, please contact our support team to request recovery.

All of the affected services are back to normal, and the system is stable.
Thank you for your patience!

Fixed: An error was shown when trying to send files. The issue has been identified and fixed; emails should be sent as usual now.
Emails that failed to be sent due to the issue will have to be manually sent again. Emails sent by automatic processes (as part of an automation, or timed email reminders) were not affected by this issue.

We have identified an issue with pages' slow loading times and crashes across the HoneyBook platform. Users have reported issues when typing emails, accessing the calendar, and navigating between pages.

We have resolved the issue, thank you for your patience!

We identified an issue causing the Automation 2.0 page to fail loading and preventing automations from triggering between 11:00 AM and 12:00 AM PDT.

The automations page is now loading as expected, and failed triggers have been recovered.