Service Disruptions Due to Global Widespread Outage
Resolved
Oct 20 at 03:47pm PDT
All of the affected services are back to normal, and the system is stable.
Thank you for your patience!
Affected services
Updated
Oct 20 at 01:27pm PDT
We are seeing partial recovery of our systems and are working towards mitigation. As recovery continues, some users may experience slower performance or limited functionality.
While we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation.
Affected services
Updated
Oct 20 at 10:04am PDT
Thank you for your continued patience. We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority. Our teams are working closely with Amazon Web Services (AWS) and continuing efforts to stabilize the platform and reduce latency, but we expect users to continue to see periods of elevated latency and degraded performance until services are fully restored. While we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation.
Known affected services:
- Clients ability to pay
- Files and images upload
- Custom domains creation
- Mobile app notifications
- Client Portal access
- AI Features
- Search and Reports generation
- General latency in sending emails and loading some pages
Affected services
Updated
Oct 20 at 07:43am PDT
We are actively working to restore normal operations after a widespread, global outage affecting multiple online platforms. As recovery continues, some users may experience slower performance or limited functionality.
Known affected services:
- Files and images upload
- Custom domains creation
- Mobile app notifications
- Client Portal access
- AI Features
- Search and Reports
- General latency in sending emails and loading some pages
We appreciate your patience and will continue to provide updates every hour or sooner.
Affected services
Updated
Oct 20 at 06:55am PDT
We are actively working to restore normal operations after a widespread, global outage affecting multiple online platforms. As recovery continues, some users may experience slower performance or limited functionality. Thank you for your patience! We’ll post updates as we learn more.
Affected services
Updated
Oct 20 at 03:29am PDT
We are seeing partial recovery of our systems and are working towards mitigation. We will provide more updates as we confirm full recovery.
Affected services
Updated
Oct 20 at 02:05am PDT
We are currently experiencing disruptions across several services, which appear to be related to a global outage affecting multiple online platforms.
Updated list of known impacted services so far:
* Files upload
* Custom domains creation
* Payments processing
* Mobile app notifications
* Client Portal
* AI Features
Updates will follow in an hourly cadence.
Affected services
Created
Oct 20 at 01:30am PDT
We are currently experiencing disruptions across several services, which appear to be related to a global outage affecting multiple online platforms.
Known impacted services so far:
Upload of files, creating custom domains, payments processing
Updates will follow in an hourly cadence.
Affected services