Previous incidents

We recently identified an issue that caused delays in some client payments. During the resolution, duplicate payment emails and notifications were unintentionally sent for invoices that had already been paid, which may have caused confusion about potential double charges.

These issues have now been resolved, and we are actively monitoring the system. Payment statuses are correctly reflected, and all held payouts have been released. Importantly, no duplicate charges occurred.

We are continui...

Resolved – The issue preventing Pic-Time galleries from syncing into HoneyBook projects has been resolved. Syncing functionality is now operating as expected.

We’ve successfully recovered all missing files and templates, and all data should now be intact.
We’re continuing to monitor the system to ensure stability. If you’re still experiencing issues with loading files or templates, please reach out to our support team.

We appreciate your continued patience and support.