Previous incidents

All AI features are now fully operational, and missing summaries have been restored.
If you still have missing project or meeting summaries, please contact our support team to request recovery.

All of the affected services are back to normal, and the system is stable.
Thank you for your patience!

Fixed: An error was shown when trying to send files. The issue has been identified and fixed; emails should be sent as usual now.
Emails that failed to be sent due to the issue will have to be manually sent again. Emails sent by automatic processes (as part of an automation, or timed email reminders) were not affected by this issue.

We have identified an issue with pages' slow loading times and crashes across the HoneyBook platform. Users have reported issues when typing emails, accessing the calendar, and navigating between pages.

We have resolved the issue, thank you for your patience!

We identified an issue causing the Automation 2.0 page to fail loading and preventing automations from triggering between 11:00 AM and 12:00 AM PDT.

The automations page is now loading as expected, and failed triggers have been recovered.

We recently identified an issue that caused delays in some client payments. During the resolution, duplicate payment emails and notifications were unintentionally sent for invoices that had already been paid, which may have caused confusion about potential double charges.

These issues have now been resolved, and we are actively monitoring the system. Payment statuses are correctly reflected, and all held payouts have been released. Importantly, no duplicate charges occurred.

We are continui...

Resolved – The issue preventing Pic-Time galleries from syncing into HoneyBook projects has been resolved. Syncing functionality is now operating as expected.