Previous incidents

We have identified an issue with pages' slow loading times and crashes across the HoneyBook platform. Users have reported issues when typing emails, accessing the calendar, and navigating between pages.

We have resolved the issue, thank you for your patience!

We identified an issue causing the Automation 2.0 page to fail loading and preventing automations from triggering between 11:00 AM and 12:00 AM PDT.

The automations page is now loading as expected, and failed triggers have been recovered.

We recently identified an issue that caused delays in some client payments. During the resolution, duplicate payment emails and notifications were unintentionally sent for invoices that had already been paid, which may have caused confusion about potential double charges.

These issues have now been resolved, and we are actively monitoring the system. Payment statuses are correctly reflected, and all held payouts have been released. Importantly, no duplicate charges occurred.

We are continui...

Resolved – The issue preventing Pic-Time galleries from syncing into HoneyBook projects has been resolved. Syncing functionality is now operating as expected.

We’ve successfully recovered all missing files and templates, and all data should now be intact.
We’re continuing to monitor the system to ensure stability. If you’re still experiencing issues with loading files or templates, please reach out to our support team.

We appreciate your continued patience and support.