Incidents reported on status page for HoneyBook https://status.honeybook.com/ https://d1lppblt9t2x15.cloudfront.net/logos/54a5a8a3532e96e501caa4437dfcf978.png https://status.honeybook.com/ en https://status.honeybook.com/incident/774734 Wed, 26 Nov 2025 17:07:00 -0000 https://status.honeybook.com/incident/774734#10eb5874267f5480181e7b337a2a03c8e22ddabf27c65d894b7d4cfd29eec819 We have resolved the issue affecting access to files and inquiry forms. All files remain intact and should now open without any errors, including those previously impacted. We will continue to monitor the system to ensure everything remains stable. https://status.honeybook.com/incident/774734 Wed, 26 Nov 2025 17:07:00 -0000 https://status.honeybook.com/incident/774734#10eb5874267f5480181e7b337a2a03c8e22ddabf27c65d894b7d4cfd29eec819 We have resolved the issue affecting access to files and inquiry forms. All files remain intact and should now open without any errors, including those previously impacted. We will continue to monitor the system to ensure everything remains stable. https://status.honeybook.com/incident/774734 Wed, 26 Nov 2025 16:52:00 -0000 https://status.honeybook.com/incident/774734#c199f4b38b9798766e0d73986a3085acc3711780af237ff0e9aaa7f70e3af312 We’ve found the cause of the problem. It was related to a recent update and affected new files created from Lead Form submissions since yesterday. We are currently working on a fix that will correct all affected files and ensure new files are created correctly going forward. https://status.honeybook.com/incident/774734 Wed, 26 Nov 2025 16:52:00 -0000 https://status.honeybook.com/incident/774734#c199f4b38b9798766e0d73986a3085acc3711780af237ff0e9aaa7f70e3af312 We’ve found the cause of the problem. It was related to a recent update and affected new files created from Lead Form submissions since yesterday. We are currently working on a fix that will correct all affected files and ensure new files are created correctly going forward. https://status.honeybook.com/incident/774734 Wed, 26 Nov 2025 16:29:00 -0000 https://status.honeybook.com/incident/774734#4c29b5718cffb6aa4279318b9280fd9b5207b8faafdd1141a7472277f57b13f4 We are currently investigating an issue causing errors when users try to open files and inquiry forms. Our team is working to identify the root cause and restore full functionality as quickly as possible. We apologize for the disruption and will provide an update as soon as more information is available. https://status.honeybook.com/incident/774734 Wed, 26 Nov 2025 16:29:00 -0000 https://status.honeybook.com/incident/774734#4c29b5718cffb6aa4279318b9280fd9b5207b8faafdd1141a7472277f57b13f4 We are currently investigating an issue causing errors when users try to open files and inquiry forms. Our team is working to identify the root cause and restore full functionality as quickly as possible. We apologize for the disruption and will provide an update as soon as more information is available. https://status.honeybook.com/incident/767456 Mon, 17 Nov 2025 14:31:00 -0000 https://status.honeybook.com/incident/767456#9423e51b845e4d6f141d228a0e74d43fbb130eb95635e2000641196c21d50bb7 The issue preventing some users from accessing their projects has been resolved. All projects are now accessible as usual, and we can confirm that no data was lost. Thank you for your patience while we worked to fix this issue! https://status.honeybook.com/incident/767456 Mon, 17 Nov 2025 14:22:00 -0000 https://status.honeybook.com/incident/767456#f38189c8d8a6fa5165f190c15c9556f218b2fe2e4ed5216569bbbbe80955263c We're currently investigating an issue where some users are being redirected to the home page when attempting to open their projects. Our team is actively working to identify the cause and restore normal access. We'll provide updates as we learn more. https://status.honeybook.com/incident/752420 Mon, 27 Oct 2025 19:59:00 -0000 https://status.honeybook.com/incident/752420#b6165da62753c4bcb0602129020a17b5828c96fb284754f66b5dfdf8fb849d0b All AI features are now fully operational, and missing summaries have been restored. If you still have missing project or meeting summaries, please contact our support team to request recovery. https://status.honeybook.com/incident/752420 Mon, 27 Oct 2025 19:32:00 -0000 https://status.honeybook.com/incident/752420#8eba2c79942ccbb0ea12341bc0505e9f9e1e92979342fae83d62a4189f1e1f83 Between 10:00 AM and 11:40 AM PT, some users experienced issues with our AI features due to a temporary disruption from an external service provider. During this time, project and meeting summaries were not generated, and the AI chatbot experienced reduced functionality. The underlying issue has since been resolved, and all features are now functioning normally. We’re continuing to monitor system performance to ensure everything remains stable and to recover any summaries that can still be restored. Thank you for your patience and understanding. https://status.honeybook.com/incident/747026 Mon, 20 Oct 2025 22:47:00 -0000 https://status.honeybook.com/incident/747026#959128ee2feb3d193bc55c2e80b6f0b48c7b24f94a67702485fcca3f3abe490b All of the affected services are back to normal, and the system is stable. Thank you for your patience! https://status.honeybook.com/incident/747026 Mon, 20 Oct 2025 22:47:00 -0000 https://status.honeybook.com/incident/747026#959128ee2feb3d193bc55c2e80b6f0b48c7b24f94a67702485fcca3f3abe490b All of the affected services are back to normal, and the system is stable. Thank you for your patience! https://status.honeybook.com/incident/747026 Mon, 20 Oct 2025 22:47:00 -0000 https://status.honeybook.com/incident/747026#959128ee2feb3d193bc55c2e80b6f0b48c7b24f94a67702485fcca3f3abe490b All of the affected services are back to normal, and the system is stable. Thank you for your patience! https://status.honeybook.com/incident/747026 Mon, 20 Oct 2025 22:47:00 -0000 https://status.honeybook.com/incident/747026#959128ee2feb3d193bc55c2e80b6f0b48c7b24f94a67702485fcca3f3abe490b All of the affected services are back to normal, and the system is stable. Thank you for your patience! https://status.honeybook.com/incident/747026 Mon, 20 Oct 2025 22:47:00 -0000 https://status.honeybook.com/incident/747026#959128ee2feb3d193bc55c2e80b6f0b48c7b24f94a67702485fcca3f3abe490b All of the affected services are back to normal, and the system is stable. Thank you for your patience! https://status.honeybook.com/incident/747026 Mon, 20 Oct 2025 22:47:00 -0000 https://status.honeybook.com/incident/747026#959128ee2feb3d193bc55c2e80b6f0b48c7b24f94a67702485fcca3f3abe490b All of the affected services are back to normal, and the system is stable. Thank you for your patience! https://status.honeybook.com/incident/747026 Mon, 20 Oct 2025 20:27:00 -0000 https://status.honeybook.com/incident/747026#61f8afdaa16470daf7368ca8689d9a3c9b139bfbeab7d6e8049b584df722b7a0 We are seeing partial recovery of our systems and are working towards mitigation. As recovery continues, some users may experience slower performance or limited functionality. While we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation. https://status.honeybook.com/incident/747026 Mon, 20 Oct 2025 20:27:00 -0000 https://status.honeybook.com/incident/747026#61f8afdaa16470daf7368ca8689d9a3c9b139bfbeab7d6e8049b584df722b7a0 We are seeing partial recovery of our systems and are working towards mitigation. As recovery continues, some users may experience slower performance or limited functionality. While we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation. https://status.honeybook.com/incident/747026 Mon, 20 Oct 2025 20:27:00 -0000 https://status.honeybook.com/incident/747026#61f8afdaa16470daf7368ca8689d9a3c9b139bfbeab7d6e8049b584df722b7a0 We are seeing partial recovery of our systems and are working towards mitigation. As recovery continues, some users may experience slower performance or limited functionality. While we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation. https://status.honeybook.com/incident/747026 Mon, 20 Oct 2025 20:27:00 -0000 https://status.honeybook.com/incident/747026#61f8afdaa16470daf7368ca8689d9a3c9b139bfbeab7d6e8049b584df722b7a0 We are seeing partial recovery of our systems and are working towards mitigation. As recovery continues, some users may experience slower performance or limited functionality. While we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation. https://status.honeybook.com/incident/747026 Mon, 20 Oct 2025 20:27:00 -0000 https://status.honeybook.com/incident/747026#61f8afdaa16470daf7368ca8689d9a3c9b139bfbeab7d6e8049b584df722b7a0 We are seeing partial recovery of our systems and are working towards mitigation. As recovery continues, some users may experience slower performance or limited functionality. While we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation. https://status.honeybook.com/incident/747026 Mon, 20 Oct 2025 20:27:00 -0000 https://status.honeybook.com/incident/747026#61f8afdaa16470daf7368ca8689d9a3c9b139bfbeab7d6e8049b584df722b7a0 We are seeing partial recovery of our systems and are working towards mitigation. As recovery continues, some users may experience slower performance or limited functionality. While we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation. https://status.honeybook.com/incident/747026 Mon, 20 Oct 2025 17:04:00 -0000 https://status.honeybook.com/incident/747026#408727b29740ed2aece8e28227e9d373234df433425736aec1ceee3563accc47 Thank you for your continued patience. We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority. Our teams are working closely with Amazon Web Services (AWS) and continuing efforts to stabilize the platform and reduce latency, but we expect users to continue to see periods of elevated latency and degraded performance until services are fully restored. While we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation. Known affected services: * Clients ability to pay * Files and images upload * Custom domains creation * Mobile app notifications * Client Portal access * AI Features * Search and Reports generation * General latency in sending emails and loading some pages https://status.honeybook.com/incident/747026 Mon, 20 Oct 2025 17:04:00 -0000 https://status.honeybook.com/incident/747026#408727b29740ed2aece8e28227e9d373234df433425736aec1ceee3563accc47 Thank you for your continued patience. We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority. Our teams are working closely with Amazon Web Services (AWS) and continuing efforts to stabilize the platform and reduce latency, but we expect users to continue to see periods of elevated latency and degraded performance until services are fully restored. While we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation. Known affected services: * Clients ability to pay * Files and images upload * Custom domains creation * Mobile app notifications * Client Portal access * AI Features * Search and Reports generation * General latency in sending emails and loading some pages https://status.honeybook.com/incident/747026 Mon, 20 Oct 2025 17:04:00 -0000 https://status.honeybook.com/incident/747026#408727b29740ed2aece8e28227e9d373234df433425736aec1ceee3563accc47 Thank you for your continued patience. We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority. Our teams are working closely with Amazon Web Services (AWS) and continuing efforts to stabilize the platform and reduce latency, but we expect users to continue to see periods of elevated latency and degraded performance until services are fully restored. While we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation. Known affected services: * Clients ability to pay * Files and images upload * Custom domains creation * Mobile app notifications * Client Portal access * AI Features * Search and Reports generation * General latency in sending emails and loading some pages https://status.honeybook.com/incident/747026 Mon, 20 Oct 2025 17:04:00 -0000 https://status.honeybook.com/incident/747026#408727b29740ed2aece8e28227e9d373234df433425736aec1ceee3563accc47 Thank you for your continued patience. We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority. Our teams are working closely with Amazon Web Services (AWS) and continuing efforts to stabilize the platform and reduce latency, but we expect users to continue to see periods of elevated latency and degraded performance until services are fully restored. While we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation. Known affected services: * Clients ability to pay * Files and images upload * Custom domains creation * Mobile app notifications * Client Portal access * AI Features * Search and Reports generation * General latency in sending emails and loading some pages https://status.honeybook.com/incident/747026 Mon, 20 Oct 2025 17:04:00 -0000 https://status.honeybook.com/incident/747026#408727b29740ed2aece8e28227e9d373234df433425736aec1ceee3563accc47 Thank you for your continued patience. We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority. Our teams are working closely with Amazon Web Services (AWS) and continuing efforts to stabilize the platform and reduce latency, but we expect users to continue to see periods of elevated latency and degraded performance until services are fully restored. While we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation. Known affected services: * Clients ability to pay * Files and images upload * Custom domains creation * Mobile app notifications * Client Portal access * AI Features * Search and Reports generation * General latency in sending emails and loading some pages https://status.honeybook.com/incident/747026 Mon, 20 Oct 2025 17:04:00 -0000 https://status.honeybook.com/incident/747026#408727b29740ed2aece8e28227e9d373234df433425736aec1ceee3563accc47 Thank you for your continued patience. We understand the impact this issue is having on your operations and want to assure you that resolving this matter is our highest priority. Our teams are working closely with Amazon Web Services (AWS) and continuing efforts to stabilize the platform and reduce latency, but we expect users to continue to see periods of elevated latency and degraded performance until services are fully restored. While we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation. Known affected services: * Clients ability to pay * Files and images upload * Custom domains creation * Mobile app notifications * Client Portal access * AI Features * Search and Reports generation * General latency in sending emails and loading some pages https://status.honeybook.com/incident/747026 Mon, 20 Oct 2025 14:43:00 -0000 https://status.honeybook.com/incident/747026#14e1271d5d9dbee3dbf3599e0f3f5c65725dbd8e0f1c53ada6b68a10df27cecb We are actively working to restore normal operations after a widespread, global outage affecting multiple online platforms. As recovery continues, some users may experience slower performance or limited functionality. Known affected services: * Files and images upload * Custom domains creation * Mobile app notifications * Client Portal access * AI Features * Search and Reports * General latency in sending emails and loading some pages We appreciate your patience and will continue to provide updates every hour or sooner. https://status.honeybook.com/incident/747026 Mon, 20 Oct 2025 14:43:00 -0000 https://status.honeybook.com/incident/747026#14e1271d5d9dbee3dbf3599e0f3f5c65725dbd8e0f1c53ada6b68a10df27cecb We are actively working to restore normal operations after a widespread, global outage affecting multiple online platforms. As recovery continues, some users may experience slower performance or limited functionality. Known affected services: * Files and images upload * Custom domains creation * Mobile app notifications * Client Portal access * AI Features * Search and Reports * General latency in sending emails and loading some pages We appreciate your patience and will continue to provide updates every hour or sooner. https://status.honeybook.com/incident/747026 Mon, 20 Oct 2025 14:43:00 -0000 https://status.honeybook.com/incident/747026#14e1271d5d9dbee3dbf3599e0f3f5c65725dbd8e0f1c53ada6b68a10df27cecb We are actively working to restore normal operations after a widespread, global outage affecting multiple online platforms. As recovery continues, some users may experience slower performance or limited functionality. Known affected services: * Files and images upload * Custom domains creation * Mobile app notifications * Client Portal access * AI Features * Search and Reports * General latency in sending emails and loading some pages We appreciate your patience and will continue to provide updates every hour or sooner. https://status.honeybook.com/incident/747026 Mon, 20 Oct 2025 14:43:00 -0000 https://status.honeybook.com/incident/747026#14e1271d5d9dbee3dbf3599e0f3f5c65725dbd8e0f1c53ada6b68a10df27cecb We are actively working to restore normal operations after a widespread, global outage affecting multiple online platforms. As recovery continues, some users may experience slower performance or limited functionality. Known affected services: * Files and images upload * Custom domains creation * Mobile app notifications * Client Portal access * AI Features * Search and Reports * General latency in sending emails and loading some pages We appreciate your patience and will continue to provide updates every hour or sooner. https://status.honeybook.com/incident/747026 Mon, 20 Oct 2025 14:43:00 -0000 https://status.honeybook.com/incident/747026#14e1271d5d9dbee3dbf3599e0f3f5c65725dbd8e0f1c53ada6b68a10df27cecb We are actively working to restore normal operations after a widespread, global outage affecting multiple online platforms. As recovery continues, some users may experience slower performance or limited functionality. Known affected services: * Files and images upload * Custom domains creation * Mobile app notifications * Client Portal access * AI Features * Search and Reports * General latency in sending emails and loading some pages We appreciate your patience and will continue to provide updates every hour or sooner. https://status.honeybook.com/incident/747026 Mon, 20 Oct 2025 14:43:00 -0000 https://status.honeybook.com/incident/747026#14e1271d5d9dbee3dbf3599e0f3f5c65725dbd8e0f1c53ada6b68a10df27cecb We are actively working to restore normal operations after a widespread, global outage affecting multiple online platforms. As recovery continues, some users may experience slower performance or limited functionality. Known affected services: * Files and images upload * Custom domains creation * Mobile app notifications * Client Portal access * AI Features * Search and Reports * General latency in sending emails and loading some pages We appreciate your patience and will continue to provide updates every hour or sooner. https://status.honeybook.com/incident/747026 Mon, 20 Oct 2025 13:55:00 -0000 https://status.honeybook.com/incident/747026#3eb0f549c3f3f3cdb5e99adca6921054ea6e8e5d82bdd940164dcb7e6470c968 We are actively working to restore normal operations after a widespread, global outage affecting multiple online platforms. As recovery continues, some users may experience slower performance or limited functionality. Thank you for your patience! We’ll post updates as we learn more. https://status.honeybook.com/incident/747026 Mon, 20 Oct 2025 13:55:00 -0000 https://status.honeybook.com/incident/747026#3eb0f549c3f3f3cdb5e99adca6921054ea6e8e5d82bdd940164dcb7e6470c968 We are actively working to restore normal operations after a widespread, global outage affecting multiple online platforms. As recovery continues, some users may experience slower performance or limited functionality. Thank you for your patience! We’ll post updates as we learn more. https://status.honeybook.com/incident/747026 Mon, 20 Oct 2025 13:55:00 -0000 https://status.honeybook.com/incident/747026#3eb0f549c3f3f3cdb5e99adca6921054ea6e8e5d82bdd940164dcb7e6470c968 We are actively working to restore normal operations after a widespread, global outage affecting multiple online platforms. As recovery continues, some users may experience slower performance or limited functionality. Thank you for your patience! We’ll post updates as we learn more. https://status.honeybook.com/incident/747026 Mon, 20 Oct 2025 13:55:00 -0000 https://status.honeybook.com/incident/747026#3eb0f549c3f3f3cdb5e99adca6921054ea6e8e5d82bdd940164dcb7e6470c968 We are actively working to restore normal operations after a widespread, global outage affecting multiple online platforms. As recovery continues, some users may experience slower performance or limited functionality. Thank you for your patience! We’ll post updates as we learn more. https://status.honeybook.com/incident/747026 Mon, 20 Oct 2025 13:55:00 -0000 https://status.honeybook.com/incident/747026#3eb0f549c3f3f3cdb5e99adca6921054ea6e8e5d82bdd940164dcb7e6470c968 We are actively working to restore normal operations after a widespread, global outage affecting multiple online platforms. As recovery continues, some users may experience slower performance or limited functionality. Thank you for your patience! We’ll post updates as we learn more. https://status.honeybook.com/incident/747026 Mon, 20 Oct 2025 13:55:00 -0000 https://status.honeybook.com/incident/747026#3eb0f549c3f3f3cdb5e99adca6921054ea6e8e5d82bdd940164dcb7e6470c968 We are actively working to restore normal operations after a widespread, global outage affecting multiple online platforms. As recovery continues, some users may experience slower performance or limited functionality. Thank you for your patience! We’ll post updates as we learn more. https://status.honeybook.com/incident/747026 Mon, 20 Oct 2025 10:29:00 -0000 https://status.honeybook.com/incident/747026#1f06b8f500c16a64ba7a39a85c9da4c79b5aba08ca88df21309dd953d83501a8 We are seeing partial recovery of our systems and are working towards mitigation. We will provide more updates as we confirm full recovery. https://status.honeybook.com/incident/747026 Mon, 20 Oct 2025 10:29:00 -0000 https://status.honeybook.com/incident/747026#1f06b8f500c16a64ba7a39a85c9da4c79b5aba08ca88df21309dd953d83501a8 We are seeing partial recovery of our systems and are working towards mitigation. We will provide more updates as we confirm full recovery. https://status.honeybook.com/incident/747026 Mon, 20 Oct 2025 10:29:00 -0000 https://status.honeybook.com/incident/747026#1f06b8f500c16a64ba7a39a85c9da4c79b5aba08ca88df21309dd953d83501a8 We are seeing partial recovery of our systems and are working towards mitigation. We will provide more updates as we confirm full recovery. https://status.honeybook.com/incident/747026 Mon, 20 Oct 2025 10:29:00 -0000 https://status.honeybook.com/incident/747026#1f06b8f500c16a64ba7a39a85c9da4c79b5aba08ca88df21309dd953d83501a8 We are seeing partial recovery of our systems and are working towards mitigation. We will provide more updates as we confirm full recovery. https://status.honeybook.com/incident/747026 Mon, 20 Oct 2025 10:29:00 -0000 https://status.honeybook.com/incident/747026#1f06b8f500c16a64ba7a39a85c9da4c79b5aba08ca88df21309dd953d83501a8 We are seeing partial recovery of our systems and are working towards mitigation. We will provide more updates as we confirm full recovery. https://status.honeybook.com/incident/747026 Mon, 20 Oct 2025 10:29:00 -0000 https://status.honeybook.com/incident/747026#1f06b8f500c16a64ba7a39a85c9da4c79b5aba08ca88df21309dd953d83501a8 We are seeing partial recovery of our systems and are working towards mitigation. We will provide more updates as we confirm full recovery. https://status.honeybook.com/incident/747026 Mon, 20 Oct 2025 09:05:00 -0000 https://status.honeybook.com/incident/747026#4fd11f96d47c153e92fadb9673b8c237eb0e0bf31655a27e0ab3d3e788d7e364 We are currently experiencing disruptions across several services, which appear to be related to a global outage affecting multiple online platforms. Updated list of known impacted services so far: * Files upload * Custom domains creation * Payments processing * Mobile app notifications * Client Portal * AI Features Updates will follow in an hourly cadence. https://status.honeybook.com/incident/747026 Mon, 20 Oct 2025 09:05:00 -0000 https://status.honeybook.com/incident/747026#4fd11f96d47c153e92fadb9673b8c237eb0e0bf31655a27e0ab3d3e788d7e364 We are currently experiencing disruptions across several services, which appear to be related to a global outage affecting multiple online platforms. Updated list of known impacted services so far: * Files upload * Custom domains creation * Payments processing * Mobile app notifications * Client Portal * AI Features Updates will follow in an hourly cadence. https://status.honeybook.com/incident/747026 Mon, 20 Oct 2025 09:05:00 -0000 https://status.honeybook.com/incident/747026#4fd11f96d47c153e92fadb9673b8c237eb0e0bf31655a27e0ab3d3e788d7e364 We are currently experiencing disruptions across several services, which appear to be related to a global outage affecting multiple online platforms. Updated list of known impacted services so far: * Files upload * Custom domains creation * Payments processing * Mobile app notifications * Client Portal * AI Features Updates will follow in an hourly cadence. https://status.honeybook.com/incident/747026 Mon, 20 Oct 2025 09:05:00 -0000 https://status.honeybook.com/incident/747026#4fd11f96d47c153e92fadb9673b8c237eb0e0bf31655a27e0ab3d3e788d7e364 We are currently experiencing disruptions across several services, which appear to be related to a global outage affecting multiple online platforms. Updated list of known impacted services so far: * Files upload * Custom domains creation * Payments processing * Mobile app notifications * Client Portal * AI Features Updates will follow in an hourly cadence. https://status.honeybook.com/incident/747026 Mon, 20 Oct 2025 09:05:00 -0000 https://status.honeybook.com/incident/747026#4fd11f96d47c153e92fadb9673b8c237eb0e0bf31655a27e0ab3d3e788d7e364 We are currently experiencing disruptions across several services, which appear to be related to a global outage affecting multiple online platforms. Updated list of known impacted services so far: * Files upload * Custom domains creation * Payments processing * Mobile app notifications * Client Portal * AI Features Updates will follow in an hourly cadence. https://status.honeybook.com/incident/747026 Mon, 20 Oct 2025 09:05:00 -0000 https://status.honeybook.com/incident/747026#4fd11f96d47c153e92fadb9673b8c237eb0e0bf31655a27e0ab3d3e788d7e364 We are currently experiencing disruptions across several services, which appear to be related to a global outage affecting multiple online platforms. Updated list of known impacted services so far: * Files upload * Custom domains creation * Payments processing * Mobile app notifications * Client Portal * AI Features Updates will follow in an hourly cadence. https://status.honeybook.com/incident/747026 Mon, 20 Oct 2025 08:30:00 -0000 https://status.honeybook.com/incident/747026#31c587ac58fedef17512df5334c87426dd3126facc39b788be55d78f8e8ec0e6 We are currently experiencing disruptions across several services, which appear to be related to a global outage affecting multiple online platforms. Known impacted services so far: Upload of files, creating custom domains, payments processing Updates will follow in an hourly cadence. https://status.honeybook.com/incident/747026 Mon, 20 Oct 2025 08:30:00 -0000 https://status.honeybook.com/incident/747026#31c587ac58fedef17512df5334c87426dd3126facc39b788be55d78f8e8ec0e6 We are currently experiencing disruptions across several services, which appear to be related to a global outage affecting multiple online platforms. Known impacted services so far: Upload of files, creating custom domains, payments processing Updates will follow in an hourly cadence. https://status.honeybook.com/incident/747026 Mon, 20 Oct 2025 08:30:00 -0000 https://status.honeybook.com/incident/747026#31c587ac58fedef17512df5334c87426dd3126facc39b788be55d78f8e8ec0e6 We are currently experiencing disruptions across several services, which appear to be related to a global outage affecting multiple online platforms. Known impacted services so far: Upload of files, creating custom domains, payments processing Updates will follow in an hourly cadence. https://status.honeybook.com/incident/737942 Sun, 05 Oct 2025 15:29:00 -0000 https://status.honeybook.com/incident/737942#0d1a53b6744a02b8c9d1dccf915d269e8eb69ff5da6294d5f76095dbabc8642c Fixed: An error was shown when trying to send files. The issue has been identified and fixed; emails should be sent as usual now. Emails that failed to be sent due to the issue will have to be manually sent again. Emails sent by automatic processes (as part of an automation, or timed email reminders) were not affected by this issue. https://status.honeybook.com/incident/737942 Sun, 05 Oct 2025 15:17:00 -0000 https://status.honeybook.com/incident/737942#5ab093e9bbb37eee84cd399fc2d7baa03c55a58ad24d84d51a850f36c8b4f652 Identified: We've identified the issue preventing users from sending emails to clients, and we are working on a fix. Estimated to be fixed within minutes. https://status.honeybook.com/incident/737942 Sun, 05 Oct 2025 15:06:00 -0000 https://status.honeybook.com/incident/737942#4a3f2aa8549b955ac0a1f708d9d87df65501c4635cb9021c936d462fe0509f33 Investigating: We are aware of an issue preventing users from sending emails. Further details will be provided soon. https://status.honeybook.com/incident/724103 Mon, 15 Sep 2025 09:00:00 -0000 https://status.honeybook.com/incident/724103#04ca83436c7ced7365e58de1ba0f8d5f301c4081572cc819fbddbf739532f471 Maintenance completed https://status.honeybook.com/incident/724103 Mon, 15 Sep 2025 08:00:00 -0000 https://status.honeybook.com/incident/724103#dfc520d8e28172fb27ef18434e48a745b3373fd3f028a156c91a7fb0d2d84966 Automations will pause during this time and resume automatically. https://status.honeybook.com/incident/717183 Tue, 02 Sep 2025 20:44:00 -0000 https://status.honeybook.com/incident/717183#ac807eb56a017de6a553e9b899141aa10b5dc4df98656a313be603ae2d6d542f We have identified an issue with pages' slow loading times and crashes across the HoneyBook platform. Users have reported issues when typing emails, accessing the calendar, and navigating between pages. We have resolved the issue, thank you for your patience! https://status.honeybook.com/incident/717238 Tue, 02 Sep 2025 20:17:00 -0000 https://status.honeybook.com/incident/717238#b16df8ee8db71dfa76cace6e1d99fbbab87070051e3ca724921a6ad9a194473a We identified an issue causing the Automation 2.0 page to fail loading and preventing automations from triggering between 11:00 AM and 12:00 AM PDT. The automations page is now loading as expected, and failed triggers have been recovered. https://status.honeybook.com/incident/717238 Tue, 02 Sep 2025 19:21:00 -0000 https://status.honeybook.com/incident/717238#43251051e9217e8afb101127c19dcf686d208ed7c82d8d591df1cebdfbf562d8 We identified an issue causing the Automation 2.0 page to fail loading and preventing automations from triggering between 11:00 AM and 12:00 AM PDT. A fix has been applied and we are monitoring the system. Some triggers may still run with a delay as the system recovers, and any missed triggers will be recovered manually shortly. https://status.honeybook.com/incident/717238 Tue, 02 Sep 2025 19:00:00 -0000 https://status.honeybook.com/incident/717238#663659e53b5149d1a6bbd3868506dee6b04a0f19745ad0ab840315b0cb307d1b We identified an issue causing the Automation 2.0 page to fail loading and preventing automations from triggering between 11:00 AM and 12:00 AM PDT. https://status.honeybook.com/incident/717183 Tue, 02 Sep 2025 17:25:00 -0000 https://status.honeybook.com/incident/717183#8e8bdc2ebd034e6de1c79a36cd3b928fba98cf8025f76061844bb0852cd5eccf We are investigating reports of slow loading and lag across the HoneyBook platform. Users have reported issues when typing emails, accessing the calendar, and navigating between pages. Our team is working to identify the cause and restore normal performance. Updates will be shared here. https://status.honeybook.com/incident/714343 Thu, 28 Aug 2025 20:36:00 -0000 https://status.honeybook.com/incident/714343#fe67e459166c2fad773c6fb7717919b4ece8f4f1995ed70d78e6e0244cb57d1e We recently identified an issue that caused delays in some client payments. During the resolution, duplicate payment emails and notifications were unintentionally sent for invoices that had already been paid, which may have caused confusion about potential double charges. These issues have now been resolved, and we are actively monitoring the system. Payment statuses are correctly reflected, and all held payouts have been released. Importantly, no duplicate charges occurred. We are continuing to investigate a few known side effects: 1. Duplicate feed items for paid payments (fix in progress) 2. Payments duplicating in QuickBooks (fix in progress) 3. Duplicate payments appearing in reports (under investigation) https://status.honeybook.com/incident/714343 Thu, 28 Aug 2025 17:00:00 -0000 https://status.honeybook.com/incident/714343#dbb73548b0e847c6c0a483bfeb6a5386a3d4cbfbc1a8679557ec7c3753c5354b We identified an issue that affected how some payments were processed and displayed. * Payment Statuses and Payouts – Due to a temporary technical issue, some payment statuses were not updating correctly and certain payouts were delayed. * Duplicate Notifications – As part of recovering the affected payments, duplicate payment emails and notifications were unintentionally sent for several invoices that had already been completed. We are working to restore all delayed payments fully. No duplicate charges occurred, and no funds were lost. The additional notifications did not impact the actual payments or balances. https://status.honeybook.com/incident/708743 Wed, 20 Aug 2025 11:24:00 -0000 https://status.honeybook.com/incident/708743#5c63865002c7f8790d711bec159f99507e788192e318752e990f2f1d8677f185 Resolved – The issue preventing Pic-Time galleries from syncing into HoneyBook projects has been resolved. Syncing functionality is now operating as expected. https://status.honeybook.com/incident/708743 Tue, 19 Aug 2025 18:00:00 -0000 https://status.honeybook.com/incident/708743#d99e5f3af692c853c303175844da013b8a151ea0d9b59c0b0bc5ef5b7e448024 Investigating – We are currently investigating an issue preventing Pic-Time galleries from syncing into HoneyBook projects. The issue appears to be related to recent changes in the communication protocol with Pic-Time. Our team is actively collaborating with Pic-Time to resolve this as quickly as possible. https://status.honeybook.com/incident/618896 Sun, 13 Jul 2025 23:38:00 -0000 https://status.honeybook.com/incident/618896#c471d84d527bde5a23a7ee9e0778910bf1f2e7f123205bfeb776bd7acfa8d4a5 We’ve successfully recovered all missing files and templates, and all data should now be intact. We’re continuing to monitor the system to ensure stability. If you’re still experiencing issues with loading files or templates, please reach out to our support team. We appreciate your continued patience and support. https://status.honeybook.com/incident/618896 Sun, 13 Jul 2025 23:38:00 -0000 https://status.honeybook.com/incident/618896#c471d84d527bde5a23a7ee9e0778910bf1f2e7f123205bfeb776bd7acfa8d4a5 We’ve successfully recovered all missing files and templates, and all data should now be intact. We’re continuing to monitor the system to ensure stability. If you’re still experiencing issues with loading files or templates, please reach out to our support team. We appreciate your continued patience and support. https://status.honeybook.com/incident/618896 Sun, 13 Jul 2025 21:59:00 -0000 https://status.honeybook.com/incident/618896#da62c1d376b0576271ea9849fc24721d1c83ea8e070a0cdd5cd10995d251a8c5 We continue to work on resolving the issue that prevents files, templates, Lead Forms and projects from loading properly. No data has been permanently lost. We’re actively working to recover the missing data and estimate that it will be fully restored within an hour. We will provide another update once access to all files has been restored Thank you for your continued patience. https://status.honeybook.com/incident/618896 Sun, 13 Jul 2025 21:59:00 -0000 https://status.honeybook.com/incident/618896#da62c1d376b0576271ea9849fc24721d1c83ea8e070a0cdd5cd10995d251a8c5 We continue to work on resolving the issue that prevents files, templates, Lead Forms and projects from loading properly. No data has been permanently lost. We’re actively working to recover the missing data and estimate that it will be fully restored within an hour. We will provide another update once access to all files has been restored Thank you for your continued patience. https://status.honeybook.com/incident/618896 Sun, 13 Jul 2025 20:35:00 -0000 https://status.honeybook.com/incident/618896#7faaca105452c0ae9180e58f5b2bf9e0866f369bdfce59d04f0e25cba8863d89 We have identified the root cause of the issue preventing files, templates, and projects from loading properly. The good news is that no data has been permanently lost. We’re actively working through multiple safe recovery paths and will provide another update once access to all files has been restored. In addition, any new files created after 17:15 UTC will remain intact following the restoration. Thank you for your continued patience. https://status.honeybook.com/incident/618896 Sun, 13 Jul 2025 20:35:00 -0000 https://status.honeybook.com/incident/618896#7faaca105452c0ae9180e58f5b2bf9e0866f369bdfce59d04f0e25cba8863d89 We have identified the root cause of the issue preventing files, templates, and projects from loading properly. The good news is that no data has been permanently lost. We’re actively working through multiple safe recovery paths and will provide another update once access to all files has been restored. In addition, any new files created after 17:15 UTC will remain intact following the restoration. Thank you for your continued patience. https://status.honeybook.com/incident/618896 Sun, 13 Jul 2025 20:02:00 -0000 https://status.honeybook.com/incident/618896#21ced4f707624c53f2b67a16f62f99b18cb2c6dfccc334395447cf45bc8dfa67 We are still investigating the root cause of an issue where projects, files, and templates are not loading or appear as deleted. We are working to resolve the issue as quickly as possible. We’ll share another update in one hour. https://status.honeybook.com/incident/618896 Sun, 13 Jul 2025 19:08:00 -0000 https://status.honeybook.com/incident/618896#449f01c0484f2e02dd968ca5812504181a69194ba4b123aa97384a78ae5dd2a7 We are currently investigating an issue where projects, files and templates are not loading or appear as deleted. We are aware of the issue and working to fix the problem as quickly as we can. We’ll share another update shortly.