Incidents reported on status page for HoneyBook https://status.honeybook.com/ https://d1lppblt9t2x15.cloudfront.net/logos/54a5a8a3532e96e501caa4437dfcf978.png https://status.honeybook.com/ en https://status.honeybook.com/incident/714343 Thu, 28 Aug 2025 20:36:00 -0000 https://status.honeybook.com/incident/714343#fe67e459166c2fad773c6fb7717919b4ece8f4f1995ed70d78e6e0244cb57d1e We recently identified an issue that caused delays in some client payments. During the resolution, duplicate payment emails and notifications were unintentionally sent for invoices that had already been paid, which may have caused confusion about potential double charges. These issues have now been resolved, and we are actively monitoring the system. Payment statuses are correctly reflected, and all held payouts have been released. Importantly, no duplicate charges occurred. We are continuing to investigate a few known side effects: 1. Duplicate feed items for paid payments (fix in progress) 2. Payments duplicating in QuickBooks (fix in progress) 3. Duplicate payments appearing in reports (under investigation) https://status.honeybook.com/incident/714343 Thu, 28 Aug 2025 17:00:00 -0000 https://status.honeybook.com/incident/714343#dbb73548b0e847c6c0a483bfeb6a5386a3d4cbfbc1a8679557ec7c3753c5354b We identified an issue that affected how some payments were processed and displayed. * Payment Statuses and Payouts – Due to a temporary technical issue, some payment statuses were not updating correctly and certain payouts were delayed. * Duplicate Notifications – As part of recovering the affected payments, duplicate payment emails and notifications were unintentionally sent for several invoices that had already been completed. We are working to restore all delayed payments fully. No duplicate charges occurred, and no funds were lost. The additional notifications did not impact the actual payments or balances. https://status.honeybook.com/incident/708743 Wed, 20 Aug 2025 11:24:00 -0000 https://status.honeybook.com/incident/708743#5c63865002c7f8790d711bec159f99507e788192e318752e990f2f1d8677f185 Resolved – The issue preventing Pic-Time galleries from syncing into HoneyBook projects has been resolved. Syncing functionality is now operating as expected. https://status.honeybook.com/incident/708743 Tue, 19 Aug 2025 18:00:00 -0000 https://status.honeybook.com/incident/708743#d99e5f3af692c853c303175844da013b8a151ea0d9b59c0b0bc5ef5b7e448024 Investigating – We are currently investigating an issue preventing Pic-Time galleries from syncing into HoneyBook projects. The issue appears to be related to recent changes in the communication protocol with Pic-Time. Our team is actively collaborating with Pic-Time to resolve this as quickly as possible. https://status.honeybook.com/incident/618896 Sun, 13 Jul 2025 23:38:00 -0000 https://status.honeybook.com/incident/618896#c471d84d527bde5a23a7ee9e0778910bf1f2e7f123205bfeb776bd7acfa8d4a5 We’ve successfully recovered all missing files and templates, and all data should now be intact. We’re continuing to monitor the system to ensure stability. If you’re still experiencing issues with loading files or templates, please reach out to our support team. We appreciate your continued patience and support. https://status.honeybook.com/incident/618896 Sun, 13 Jul 2025 23:38:00 -0000 https://status.honeybook.com/incident/618896#c471d84d527bde5a23a7ee9e0778910bf1f2e7f123205bfeb776bd7acfa8d4a5 We’ve successfully recovered all missing files and templates, and all data should now be intact. We’re continuing to monitor the system to ensure stability. If you’re still experiencing issues with loading files or templates, please reach out to our support team. We appreciate your continued patience and support. https://status.honeybook.com/incident/618896 Sun, 13 Jul 2025 21:59:00 -0000 https://status.honeybook.com/incident/618896#da62c1d376b0576271ea9849fc24721d1c83ea8e070a0cdd5cd10995d251a8c5 We continue to work on resolving the issue that prevents files, templates, Lead Forms and projects from loading properly. No data has been permanently lost. We’re actively working to recover the missing data and estimate that it will be fully restored within an hour. We will provide another update once access to all files has been restored Thank you for your continued patience. https://status.honeybook.com/incident/618896 Sun, 13 Jul 2025 21:59:00 -0000 https://status.honeybook.com/incident/618896#da62c1d376b0576271ea9849fc24721d1c83ea8e070a0cdd5cd10995d251a8c5 We continue to work on resolving the issue that prevents files, templates, Lead Forms and projects from loading properly. No data has been permanently lost. We’re actively working to recover the missing data and estimate that it will be fully restored within an hour. We will provide another update once access to all files has been restored Thank you for your continued patience. https://status.honeybook.com/incident/618896 Sun, 13 Jul 2025 20:35:00 -0000 https://status.honeybook.com/incident/618896#7faaca105452c0ae9180e58f5b2bf9e0866f369bdfce59d04f0e25cba8863d89 We have identified the root cause of the issue preventing files, templates, and projects from loading properly. The good news is that no data has been permanently lost. We’re actively working through multiple safe recovery paths and will provide another update once access to all files has been restored. In addition, any new files created after 17:15 UTC will remain intact following the restoration. Thank you for your continued patience. https://status.honeybook.com/incident/618896 Sun, 13 Jul 2025 20:35:00 -0000 https://status.honeybook.com/incident/618896#7faaca105452c0ae9180e58f5b2bf9e0866f369bdfce59d04f0e25cba8863d89 We have identified the root cause of the issue preventing files, templates, and projects from loading properly. The good news is that no data has been permanently lost. We’re actively working through multiple safe recovery paths and will provide another update once access to all files has been restored. In addition, any new files created after 17:15 UTC will remain intact following the restoration. Thank you for your continued patience. https://status.honeybook.com/incident/618896 Sun, 13 Jul 2025 20:02:00 -0000 https://status.honeybook.com/incident/618896#21ced4f707624c53f2b67a16f62f99b18cb2c6dfccc334395447cf45bc8dfa67 We are still investigating the root cause of an issue where projects, files, and templates are not loading or appear as deleted. We are working to resolve the issue as quickly as possible. We’ll share another update in one hour. https://status.honeybook.com/incident/618896 Sun, 13 Jul 2025 19:08:00 -0000 https://status.honeybook.com/incident/618896#449f01c0484f2e02dd968ca5812504181a69194ba4b123aa97384a78ae5dd2a7 We are currently investigating an issue where projects, files and templates are not loading or appear as deleted. We are aware of the issue and working to fix the problem as quickly as we can. We’ll share another update shortly.